AI and machine learning present numerous opportunities for the human resources sector, says Jennifer Van Dale, AmCham HK Board member and Head of Asia Employment practice, Eversheds.
2017 has seen a marked increase in discussions and debates on the effect of artificial intelligence (AI), machine learning and automation in the workplace.
Setting aside debate about whether automation will result in job losses, AI and machine learning present numerous opportunities for the human resources sector, particularly in large organisations. AI is being integrated into software and systems that support processes across the entire employment period, starting with the hiring process (automated cv screening) to the post-employment relationship (alumni relations).
Depending on the specific HR role and level, the day can be filled with tasks such as scheduling a candidate to meet with several interviewers, getting comments from colleagues on a promotional candidate, or collating and assessing 360 degree feedback during an appraisal.